Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of the WildFireVantage website, mobile applications, and related services (collectively, the "Service") operated by WildFireVantage ("WFV," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

WildFireVantage provides real-time wildfire monitoring, alert notifications, risk intelligence, and related informational tools through a web-based and mobile application. Our data is aggregated from public government sources, satellite imagery, weather data, and AI-driven analysis.

2. CRITICAL SAFETY DISCLAIMER

PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT LIMITATIONS ON THE SERVICE THAT DIRECTLY AFFECT YOUR SAFETY.

WILDFIREVANTAGE IS AN INFORMATIONAL TOOL ONLY. IT IS NOT AN EMERGENCY ALERT SYSTEM. The Service is not part of, affiliated with, or a substitute for the Integrated Public Alert and Warning System (IPAWS), Wireless Emergency Alerts (WEA), the Emergency Alert System (EAS), reverse-911 systems, or any official federal, state, or local emergency notification system.

YOU MUST ALWAYS FOLLOW OFFICIAL EVACUATION ORDERS AND GUIDANCE FROM LOCAL FIRE DEPARTMENTS, LAW ENFORCEMENT, AND EMERGENCY MANAGEMENT AGENCIES. Do not rely solely on WildFireVantage to make evacuation or safety decisions. Official emergency channels must always be your primary source of emergency information.

Known limitations of the Service include, but are not limited to:

  • Data delays — Satellite and sensor data may be delayed by minutes to hours depending on source refresh cycles, processing time, and network conditions. The Service may not reflect real-time conditions.
  • Detection gaps — Satellite sensors have limitations including cloud cover interference, minimum fire size thresholds for detection, and scheduled revisit times. Not all fires will be detected.
  • AI limitations — Risk assessments and predictive models are probabilistic estimates generated by artificial intelligence. They are not guarantees and may be inaccurate, incomplete, or misleading.
  • Notification failures — Alerts depend on internet connectivity, device settings, push notification infrastructure, and third-party services. Alerts may be delayed, fail to deliver, or not reach you in time.
  • Infrastructure vulnerability — The Service may experience outages or degraded performance during the exact conditions when it is most needed (power outages, cell tower damage, network congestion, data center issues during wildfire events).
  • Source data errors — Government and third-party data sources may contain errors, omissions, or outdated information that are beyond our control.
  • Geographic limitations — Coverage and data quality vary by region. Some areas may have limited or no coverage.

Wildfire conditions change rapidly. Information displayed in the Service may not reflect current conditions on the ground. Always exercise independent judgment and err on the side of caution when making safety decisions.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the Service. If you are between 13 and 18, you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms. The Service is not intended for children under 13.

4. User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must provide accurate, current, and complete information when creating an account
  • You must promptly update your account information if it changes
  • You must notify us immediately at support@layavantagesystems.com if you suspect unauthorized access to your account

5. Subscription and Payment Terms

Portions of the Service require a paid subscription. By subscribing, you agree to the following:

  • Billing — Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). All fees are stated in U.S. dollars.
  • Auto-renewal — Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will send a reminder before renewal.
  • Price changes — We may change subscription prices with at least 30 days' written notice. Price changes take effect at your next renewal.
  • Taxes — Prices are exclusive of applicable taxes, which will be added at checkout.
  • Failed payments — If a payment fails, we may retry the charge and/or suspend your access until payment is resolved.

6. Cancellation and Refunds

  • You may cancel your subscription at any time through your account settings or by contacting support@layavantagesystems.com
  • Cancellation takes effect at the end of your current billing period — you retain access until then
  • We do not provide pro-rated refunds for partial billing periods
  • If you cancel within 14 days of your initial subscription (or within 14 days of an annual renewal), you may request a full refund
  • After account cancellation, your data will be retained for 30 days to allow for account recovery, then permanently deleted in accordance with our Privacy Policy

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Submit false, misleading, or fabricated community reports or fire sightings
  • Attempt to reverse-engineer, decompile, disassemble, or create derivative works of the Service
  • Scrape, crawl, or use automated means to access the Service without our written permission
  • Interfere with or disrupt the Service's infrastructure, security, or performance
  • Impersonate any person or entity, or misrepresent your affiliation
  • Resell, redistribute, or commercially exploit the Service or its data without authorization
  • Use the Service to develop a competing product or service
  • Circumvent any access controls, rate limits, or technical measures

8. Community Reports and User Content

If you submit community reports, fire sightings, photos, or other content ("User Content"):

  • You retain ownership of your User Content
  • You grant WFV a worldwide, non-exclusive, royalty-free, perpetual license to use, display, reproduce, modify, and distribute your User Content in connection with the Service and for public safety purposes
  • You represent that you have the right to submit such content and that it does not violate any third party's rights
  • You acknowledge that community reports are unverified and may be inaccurate
  • We may moderate, edit, or remove User Content at our sole discretion
  • Do not include personally identifiable information about others in community reports
  • You are solely responsible for the accuracy and legality of your User Content

9. Intellectual Property

The Service, including its design, features, algorithms, AI models, aggregated data, trademarks, and all related intellectual property, is owned by WFV and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited right to use it as described herein.

You retain ownership of your personal data (property locations, account information, notes). You grant us a limited license to process this data solely to provide the Service to you.

10. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, COMPLETENESS, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES
  • ALERTS WILL BE DELIVERED IN A TIMELY MANNER OR AT ALL
  • DATA, RISK ASSESSMENTS, OR AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR CURRENT
  • THE SERVICE WILL DETECT ALL WILDFIRES OR FIRE-RELATED THREATS
  • THE SERVICE IS SUITABLE FOR MAKING EMERGENCY OR EVACUATION DECISIONS

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WFV AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • PROPERTY DAMAGE OR LOSS
  • PERSONAL INJURY OR LOSS OF LIFE
  • LOSS OF LIVESTOCK, ANIMALS, OR AGRICULTURAL ASSETS
  • BUSINESS INTERRUPTION OR LOSS OF PROFITS
  • EMOTIONAL DISTRESS
  • LOSSES RESULTING FROM MISSED, DELAYED, OR INACCURATE ALERTS
  • LOSSES RESULTING FROM DECISIONS MADE BASED ON SERVICE DATA OR AI-GENERATED ASSESSMENTS
  • LOSSES RESULTING FROM ERRORS OR OMISSIONS IN THIRD-PARTY DATA SOURCES
  • LOSSES ARISING FROM SERVICE OUTAGES OR DEGRADATION DURING WILDFIRE EVENTS

IN NO EVENT SHALL WFV'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WFV IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12. Indemnification

You agree to indemnify, defend, and hold harmless WFV and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your User Content
  • Your violation of any third party's rights
  • Decisions you make based on information provided by the Service

13. Dispute Resolution

A. Informal Resolution

Before initiating any formal proceeding, you agree to contact us at legal@layavantagesystems.com and attempt to resolve the dispute informally for at least 60 days.

B. Binding Arbitration

If we cannot resolve the dispute informally, you and WFV agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration shall take place in the State of Colorado or, at your election, by videoconference.

C. Class Action Waiver

YOU AND WFV AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable, then the entirety of this arbitration provision shall be void.

D. Exceptions

Either party may bring claims in small claims court if eligible. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights.

E. Opt-Out

You may opt out of this arbitration provision by sending written notice to legal@layavantagesystems.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the state or federal courts located in Colorado.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. If arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Colorado.

15. Service Availability and Modifications

  • We do not guarantee any specific level of uptime or availability
  • We may modify, suspend, or discontinue the Service (or any part of it) at any time with or without notice
  • We may perform scheduled and unscheduled maintenance that temporarily affects availability
  • We are not liable for any modification, suspension, or discontinuation of the Service

16. Force Majeure

WFV shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: wildfire events, natural disasters, power outages, internet or telecommunications failures, government actions, pandemics, acts of terrorism, or failures of third-party data sources or infrastructure providers.

17. Termination

  • You may terminate your account at any time through your account settings
  • We may suspend or terminate your account at any time for violation of these Terms, with or without notice
  • We may terminate accounts that are inactive for more than 12 months
  • Upon termination, your right to use the Service ceases immediately
  • Sections that by their nature should survive termination will survive, including: Sections 2 (Safety Disclaimer), 10 (Disclaimer of Warranties), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 14 (Governing Law)

18. Apple App Store Terms

If you access the Service through an iOS application downloaded from the Apple App Store, the following additional terms apply:

  • These Terms are between you and WFV, not Apple. Apple is not responsible for the Service or its content.
  • Apple has no obligation to provide maintenance or support services for the application.
  • In the event of a failure to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any). Apple has no other warranty obligation.
  • Apple is not responsible for addressing any claims relating to the application, including product liability, legal compliance, or intellectual property infringement.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

19. General Provisions

  • Entire agreement — These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and WFV regarding the Service.
  • Severability — If any provision is found unenforceable, the remaining provisions remain in full force and effect.
  • Waiver — Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment — You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Notices — We may provide notices via email, in-app notification, or by posting on the Service. You may provide notices to legal@layavantagesystems.com.
  • Export compliance — You agree to comply with all applicable export and import laws and regulations.

20. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Your continued use of the Service after the updated Terms become effective constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service.

21. Contact

For questions about these Terms:

Email: legal@layavantagesystems.com